Newport Water District | Customer Information|
The staff of the Newport Water District (NWD) is available Monday through Friday
from 7:00 a.m. and 3:30 p.m. (excluding holidays) in our main office located at
124 Moosehead Trail, Newport, Maine. The District staff will answer questions
and respond to your requests for service.
Our customer service currently includes billing information, application for
water service, water rate schedules, material and construction specifications
for contractors, cross connection control requirements and Terms & Conditions.
• Payments – Main Office
Payment by credit card (American Express, Discover, MasterCard or Visa) is now
available. Please click the “Make A Payment” Button to be redirected.
Payments may be made in person during regular business hours and anytime on our
web site or in the lock box located at the Main Office (124 Moosehead Trail,
Newport, Maine). The District mailing address is PO Box 142, Newport, Maine
04953. Bills are payable upon receipt and are considered late (fees apply) if
payment is not received on or before the 30th day from the billing date (mailing
• Application for Water Service
An Application for Water Service is available at the District office. At the
time of new water service, customers must complete the Application, provide
identification and pay a fee of $24 for existing services or $50 for services
that require a site visit. If the service requires a site visit, other fees may
• Current Water Rate Schedules
▫Consumer Water Rates
▫Public Fire Protection Rates
▫Private Fire Protection Rates
• How to Read Your Water Bill
Account Number is unique to each customer and Service ID (SID) is unique to each
property. Thus, one customer typically has one account number but may have
several SID numbers (one for each property serviced by the District). Period
Ending is the date the meter was read. The Billing Date is the date the bills
were mailed and the date from which the due date is calculated. Bills are
payable upon receipt and become past due on the 31st day after the billing date.
Previous Read is your meter reading for your prior billing. Current Reading is
the reading on the current bill. Consumption is the total cubic feet used since
your previous read. Amount Due is the charge on this bill. Past Due Amount is
any amount previously unpaid (at the time the current bill was issued). Total
Amount Due is the current bill plus any past due amounts. Due Date is the last
date to pay a bill without incurring late fees. Late Charge After Due Date is
the additional charge for payments made after the due date. Total Amount After
Due Date includes the current charges, any past due balance and late charges.
Bills are perforated so you may return the right-side portion of your bill with
payment. PLEASE, DO NOT USE STAPLES ON CHECKS OR BILL STUBS AS THIS MAKES
PROCESSING VERY DIFFICULT.
• Terms & Conditions
The District’s Terms and Conditions (effective June 1, 2012) prepared by the
Newport Water District and approved by the Maine Public Utilities Commission,
represent a contract between the customer and the District. Failure to comply
with the rules and regulations, or requirements referenced in the Terms and
Conditions, may be cause for refusal or disconnection of your water service.
• Lead Education
If present, elevated levels of lead can cause serious health problems,
especially for pregnant women and young children. Lead in drinking water is
primarily from materials and components associated with service lines and home
plumbing. The District is responsible for providing high quality drinking water,
but cannot control the variety of materials used in each home’s plumbing
components. When your water has been sitting for several hours, you can minimize
the potential for lead exposure by flushing your home's water pipe. Run your
water long enough to feel a distinct change in temperature (usually 30 seconds
to 2 minutes) before using water for drinking or cooking. If you are concerned
about lead in your water, you may wish to have your water tested. Information on
lead in drinking water, testing methods, and steps you can take to minimize
exposure is available from the Safe Drinking Water Hotline at 1-800-426-4791 or
• Cross Connection
Cross Connection Control Program is designed to maintain the
safety and potability of the water in the District’s system by preventing the
introduction of any foreign liquids, gases, and substances other than water from
intended sources, and to provide protection from actual or potential
cross-connection. This program derives its authority from 10-144A M.R.S.A.
Chapter 226 as authorized by 22 M.R.S.A. Chapter 601, Subchapter II §2612(5),
from the State of Maine internal plumbing code and Rules and Regulations by the
Newport Water District, approved by the Maine Public Utilities Commission. A
complete copy of the Districts program is available for review at the District
office during normal business hours.